Appliance Repair by Major Appliance Co in Fayetteville, North Carolina

Poor customer service- I requested service for our tenant's refrigerator and the tech went out quickly and diagnosed the issue. While onsite he called me and explained his findings and quoted the repairs. I gave him the approval over the phone however no work could be scheduled until the initial service call was paid. I have to admit that is kind of odd since most repair companies go out diagnose the issue, get approval on repairs and bill once the repair is made. We had to call twice for the initial invoice to be sent so we could have our bookkeeper send a payment and work scheduled. On our second call we let them know once they received payment to please reach out and schedule the repair. No contact was ever made. We have sent emails and even called again to verify the payment had been received and to request them to schedule service which they said they would. Still yet no contact has been made. This is now going on for six months. I called last week to get an update and was told I would need to speak to the owner. I called again today. Every time I'm told the owner is out of the office or on the phone. I stayed on hold for 20 minutes today hoping to get this issue resolved before being put to voicemail without anyone coming back to the line. Once I tried calling back they put me directly to voicemail. At the end of the day I would have called another vendor for service but this one had already be out and charge the diagnostic fee, knows the issue and parts needed. I would never recommend this company for service and will take them from our approved vendors list for our property management company and real estate services. This is the first review I have ever made but service or care for the customer is so bad people should know.

I've not purchased anything from here. I've called several times looking for boxes at different places and got turned down. This one has been very helpful and I appreciate that they have helped me to accomplish several art projects, by allowing me to grab empty boxes when needed. Thank you so much.

We replaced an older Jenn-Air oven for a new model. The installation involved some cabinet work and cutting of our granite counter top. Bill Jenkins not only gave us a good price on the unit, he provided us with a cabinet maker - a true craftsman - to handle the install. It turned out great! We are extremely satisfied with the entire transaction.