Appliance Repair by Sears Appliance Repair in Fayetteville, North Carolina

Worst company to deal with. My washier broke, a repairman showed up to fix it. I was quoted a 89 diagnostic fee non-refundable. He quotes me over 600 for the repair parts being ordered. I paid upfront. The repair man scheduled to come back to finish the repair a week later. No one showed up, no one called me. Apparently, one of my parts was on back order and no one informed me of my appointment being cancelled. When I called, I was informed it was unknown when my part would be mailed to me. I cancelled my repair and was quoted a refund of over 500, the diagnostic fee being non-refundable. A check would be mailed to me in 7-10 business days. No check arrived. I called, my refund was denied and no one told me! Not only that but reason my refund was denied was because my diagnostic fee was now 235 instead of 89!!!! No one called me to tell me that my refund was denied! I had to call 4 different numbers to talk to someone in billing. Now I have to wait another 7-10 business days to receive my refund. Now the question is do I have to get a lawyer involved to get my refund!

Excellent participation from agent taking call for work order through the end of repairs being completed by technician. Tech was outstanding in the diagnosis, repairing, and insuring there were no other issues of the problem.

My mother bought a washer and dryer set from Sears, they delivered it and set them up for her and they did a very good job. They were quick and we didnt have any problems.