Appliance Repair by Aerus Electrolux in Roanoke, Virginia

Took my Bissell Carpet Shampoo Machine to this "REPAIR SHOP????" I told the guy there that my belt kept coming off my machine. He asked me what Brand it was and i told him it is a Bissell. He looked at it and said he couldn't get parts for it. I told him that was strange because i had just gotten all new belts for it online, but when i installed them that it kept coming off. He then proceeded to tell me some B/S about a lot of the lesser known names are too hard to get parts for. I think the truth of the matter is that he didn't want to even try to see what the problem was since it probably wasn't profitable enough for him to deal with it. I then called another repair center located at Valley View Mall Blvd, explained my situation and THE BRAND of machine. They told me they DID repair Bissell, for me to bring it in, they would diagnose it for 30.00 and see if it was feasible to repair it. This is all i wanted to begin with, so i'll be taking it to them tomorrow. If there was a 1/2 star rating for this place, i surely would give it one!

Didn't want to fix my vacuum. They were only interested in selling me a new expensive vacuum. Looks like they really needed to sell because they only had 2 new vacuums in the small store...so I went somewhere else and they fixed my vacuum at a very minimal cost.

For whatever reason there is a location showing on the map over at Towne Square and there's nothing there so I brought my Electrolux vacuum over to this location for them to tell me that my vacuum was not an Electrolux. I wasn't born yesterday the front of my vacuum has a sticker on it saying that it is in fact an Electrolux. The man was rude and said he couldn't fix it but go over to Oreck and maybe they can. I went over to Oreck and they fixed my Electrolux vacuum with no hesitation and I was walking out in under 10 min. I will not come back to this location ever again! Don't waste your time going here!