Appliance Repair by Mr. Appliance of Knoxville in Knoxville, Tennessee

Had to get our washer repaired and chose Mr Appliance because I could set appointment online and they had a very short wait to be seen. Our technician, Andrew, was professional and able to diagnose the problem quickly. Parts arrived promptly and they worked around our schedule to get the washer up and running again. What more can you ask for? If we need more appliance work we will definitely call again. Highly recommend.

My machine constantly stopped at the 30 and 16 minute mark of each cycle while displaying a code of "FE," and I called Mr. Appliance. The repair person who arrived was on time, polite, and very clean. He "thought" it might just be the computer needed to be reset and completed that process. He also balanced my machine as I had asked. He also advised, "it might be the valve that allows water into the machine, but he would like to just try the reset to see if that worked." It did not. I called and was told the new part was about 114 and I would have to pay in advance for the repair person to return. I paid it, and two days later the repair person returned and installed the new valve. The first load of laundry after he left, the machine did exactly the same thing, at the same time, with the same error. So, I am out 215, the machine is not fixed, and I am NOT A HAPPY customer.

The serviceman was on time and seemed efficient. He didn't waste time or talk while working or conversationally after but was friendly. He had no problem with my large dog.