Appliance Repair by Bowling Green Refrigeration in Bowling Green, Kentucky

I hate that I can't give them a 0. I had used BG Refrigeration in the past to replace a heat pump in a previous house and they did a fine job but apparently something has changed. I could not get them to give me quote! The first time I called and requested a quote they took my information and told me someone would be in touch to schedule a time. I never heard from anyone so 2 days later I called back. They took my information again and this time a gentleman named Chris called me back and said he could come the next day in the "mid morning" which should have been my first clue as to his organizational abilities. Needless to say he did not show up after I had made arrangements to have someone there to meet him. I decided to give them one more opportunity so I called them back a couple of days later and this time they connected me directly with Chris. He said that the first appointment must have "slipped through the cracks" and said he would come the next morning around 8 a.m. once he "got the guys out". It is now after 9:00 and again I made arrangements to be here and no one shows up. I am glad their business is doing so well that they don't need any more customers because they won't get this business and I hope if you are reading this they don't get yours. Good Luck!

Great service