Appliance Repair by Waters Hardware in Manhattan, Kansas

My daughter & Son-In-Law rented a wooden arch/pergola, columns, & guest book stand for their wedding. I can't say enough about everyone we came in contact with. Everyone was so helpful. We were very pleased with all the items we rented. The items arrived on time & were perfect! I would highly recommend this place!

If I could give this business an its employees 0 stars I would. The owner, Rusty, and the manager Mike were nothing but disrespectful. I had ordered a cotton candy machine for a sorority event and they did not give me all the parts to set it up. I called the next day and was given permission by a warehouse employee to keep it an extra day and return in 2 days after I picked it up. However, it still never worked. When I returned it I wanted to let them know about the missing parts even though I had already called a day prior. When Mike came up he accused me of lying and said it was my fault for not calling. He didn't know I had already talked to one of the employees the day before who gave me permission to keep it a day extra. He was hesitant to give me any money back which is not what I wanted I just wanted better communication and questioned my intelligence. I am a college student and have NEVER seen a business more poorly ran and managed than this one. When I emailed the owner Rusty about how Mike had treated me he called me and said "well he gave you your money back so what else do you expect me to do." He did not care AT ALL how I was treated and even accused me of being demanding. He blamed me and told me to "get over it, it's a cotton candy machine." Save your money next time.