Appliance Repair by Rent-A-Center in Manhattan, Kansas

We have been with RAC for 3yrs now. We are so very pleased with the people, service & the quality of the items we have purchased. I would definitely recommend this RAC if you live in the Manhattan, Kansas & surrounding areas.

Best customer service. Delivered items on time and workers were polite and friendly.

My fiance and I went in and picked out a mattress and frame, guy at the store said that both would need to ordered, so he orders them and the mattress gets here before the frame and the frame we picked out come to find out hasn't even been ordered yet and one local store has it but it's being saved for someone else. My fiance called and found all of this out and was told when he called that the stock at the Manhattan store would be checked to see what they had for king frames, my fiance was also told that the people at the Manhattan store were going to a topeka store and that they would see if the topeka store had it and that someone would call my fiance on monday. Come monday no one called my fiance, so I called yesterday 11/19/19 and was told falsely that what we ordered would be delivered at 5:15 sharp. Fiance and I get home and wait for rent a center people to deliver what we ordered and it's almost 6 PM and no one has showed up, so I call and was told that the store manager gave me false information and that the guy I talked to would call me back after I was given false information. Fiance had to call rent a center back due to me not getting a call back, we never found out why we were given false information, and the guy we both talked to is going to talk to the store manager about trying to get our mattress and an ugly metal frame delivered tomorrow, we aren't even getting the frame that we picked out just an ugly metal one and no alternative selections either. I'm not very happy with how rent a center is handling this. Poor customer service and my fiance and I feel like they are giving us the run around or just plainly blowing us off.