Appliance Repair by G & M Appliance Repair Inc in Loves Park, Illinois

First time G&M came to do work at our house, he did an amazing job, very knowledgeable and helpful. So when we had another issue with the same appliance we of course called him right out. He showed up and didn't complete all the work he stated he would do for us. Collected some of the finances for what was done and left cost of dishwasher. He never called us back to complete the work. Very disappointing. A year goes by and our appliance once again has issues, this time however we vote to just replace it after determining repairs would be to costly. During the initial assessment, we find G&M had dropped a tool into the back of the dryer which destroyed the drive belt, which caused this issue in the first place. All this said, today, over a year later, G&M sends me a bill for services not yet paid, A YEAR LATER, and for work NOT DONE. Very unprofessional, do not use these people.

Great customer service. Just leave a message and they call back promptly!

The only good thing to say is that he seems competent when he shows up. Otherwise Bosch should eliminate him as the only service center as he does not answer his phone.....ever. I had to drive to his shop and tape a note for him to actually call me. Once he determined the problem, it took him a week to notify Bosch of the problem. Get a secretary.

First time G&M came to do work at our house, he did an amazing job, very knowledgeable and helpful. So when we had another issue with the same appliance we of course called him right out. He showed up and didn't complete all the work he stated he would do for us. Collected some of the finances for what was done and left cost of dishwasher. He never called us back to complete the work. Very disappointing. A year goes by and our appliance once again has issues, this time however we vote to just replace it after determining repairs would be to costly. During the initial assessment, we find G&M had dropped a tool into the back of the dryer which destroyed the drive belt, which caused this issue in the first place. All this said, today, over a year later, G&M sends me a bill for services not yet paid, A YEAR LATER, and for work NOT DONE. Very unprofessional, do not use these people.

Great customer service. Just leave a message and they call back promptly!

The only good thing to say is that he seems competent when he shows up. Otherwise Bosch should eliminate him as the only service center as he does not answer his phone.....ever. I had to drive to his shop and tape a note for him to actually call me. Once he determined the problem, it took him a week to notify Bosch of the problem. Get a secretary.