Appliance Repair by Sears Appliance Repair in Champaign, Illinois

The service man was fine - competent and informative, and I give him a 5 star rating. However, the stove top could not be repaired because the defective part is no longer available. I knew what part was defective and gave that information in a chat to the service center when I arranged the visit - I should have asked them specifically to see if the part was still available before arranging the visit. Consequently, 99 was wasted, and I lower my overall rating for the experience to a 3.

Zero stars actually. It won't post until you choose one of the stars. So Frustrated. 1st Appt: June 30 - was told it was the main control panel. Had to order part. Rescheduled for July 11. Technician came and replaced part, said he tried it, it worked and he left. I was very uneasy with this technician. Tried to sell me additional work - on my dryer, my refrigerator filter, clean the back of the refrigerator. I tried it several hours later and it was doing the same thing as before. Only this time when I opened the detergent drawer, there was a piece broken out at calk had been put in there. So my husband steps in and call the service center and asks them to come back asap and our next appt is July 20. Mind you they give you a 3 hour window that you must be available to be home. He also told them not to send out the same guy and that we will not be home until 4:30 so not to send anyone until that time. We have a window from 3 pm to 6 pm on the 20th. Not only do they need to fix what they said was already fixed, they need to fix what they broke! 257.64 later and I don't have a working washer.

repair serviced arrived on time, here less than one hour and had lawn tractor up and running that I and my neighbors tried for two months without success. Will definitely use again.