Appliance Repair by Dick Van Dyke Appliance World in Champaign, Illinois

I'm so happy with my new washer. Your driver went above and beyond. With this self-confinement, they made sure my washer was properly installed so I could use it right away and not wait for a family member to come carry it into the house. They were very courteous and kind to this octogenarian! I'd recommend your store to my friends in a heartbeat.

They do sell appliances but they cannot repair them. Waited two weeks for a tech to come look at our still under warranty electric dryer. Waited two more weeks for a part to come in, which was then installed backwards so the cover plate that protects people from 220V would not fit over it. Their all day window of waiting for a tech to come out to fix their initial incompetence wasn't working for me so I called Mr Appliance who fixed it in about 15 minutes. I will never order anything from this overpriced joke of a store. Save your money. Go to a big box store.

We have purchased a GE double wide refrigerator and drier from Dick Van Dyke Springfield earlier in the year and were very pleased. We recently purchased a GE wash machine and double oven stove from them. Dave Hawkins was very nice and very knowledgeable about all the appliances on the sales floor. He patiently explain the differences in all the models and answered all my questions. He also searched and did a price comparison to see if they could match a lower price on the stove from another store. Their 5/10 year warranty is awesome. I have purchased a refrigerator in the past from a big box store and was not pleased with my purchase. Also it's hard to find someone to help you at the big box stores and when you do...they usually know very little about the product. We were very pleased with DVD and would buy from them again.