Appliance Repair by ALC Appliance Repair in Pensacola, Florida

Called about my ice maker freezing up and frozen water in ice bin and on side of freezer. Technician came out promptly and said I needed a new ice maker and would have to order one 400. I noticed he next day that even tho the ice maker was turned off there was still water leaking and frozen water everywhere. I called and talked to Katy who was always very cordial and told her I didn't think it was the ice maker but possibly something else. She called later to say that she talked to the technician and that was normal even If it was turned off because one part is sending signals to other parts. After replacing the ice maker the problem was not fixed . The technician returned and I was informed that another part was bad and it would cost 900 to fix. After talking to the owner he said he would give me back the labor for the ice maker. That would mean that I would pay 1200 in repairs I could buy a new refrigerator for that price. I have not been able to use the ice maker since the repair and it is worse than before they replaced it. I called in December to talk to owner but he was out of town. Next time I called he was sick and Katy would give him my message. I told her I wanted to send pictures of the ice maker to the owner but still no return calls. I feel like I was robbed of 400.

I was very impressed with ALC. From the moment I called, the entire team was super professional and efficient. The woman on the phone gave me approximate estimates and scheduled me for a dishwasher inspection the very next day. I received text updates that kept me very informed and the technician who came out diagnosed the problem immediately and had my dishwasher running again within a half hour. I was very pleased with the entire process. This was one of the best customer experiences I have had in a long time. I highly recommend ALC for appliance repair.