Appliance Repair by Reo Appliances Inc in Norwalk, Connecticut

I bought a Thermodor tower freezer and refrigerator directly from Thermodor in 2015. Since that purchase date I have had constant problems with the ice maker. The ice would clump up and stick together and we would get frost at the chute and on the bottom of the ice bucket. Three separate trips to my house with many parts replaced by the Thermodor repair staff. Every time they came out they replaced parts and it still never worked correctly, Finally, I called Thermodor and told them I did not want any of their service people to come out because they had no knowledge of the units issues and could not fix it. They told me to call Reo's appliances as they recommended them as an outside service and they agreed to pay for it. Reo's guys came out and within 30 minutes figured out what the the issue was. The flap for the ice dispenser had a defective design and the old Thermodor service people never found the issue nor the replacement with a newer designed flap assembly . They ordered the new part and now it works fine, no icing or frost. I highly recommend these guys as they know their stuff and take the time to figure out the issue.

These guys are great! I had purchased a Bosch dish washer elsewhere and was directed to REO for warranty service. It turned out the technician they sent had been factory trained in Germany and quickly assessed the problem which turned out to be an improper hot water hose.They responded quickly and showed up when they said they would. The hose had to be ordered and that showed up when they said it would.

Very professional and knowledgeable. It is very difficult to find businesses that can service you at this high a level. We consider ourselves very lucky to have had such a good experience.