Appliance Repair by Sears Appliance Repair in Santa Clarita, California

First repairman did not show up for the first appointment and gave no advance notice of that. Same repairman, made it to the 2nd appointment a week later. He diagnosed the problem; said we needed two replacement parts, one of which had to be ordered. He submitted the order but put in an incomplete address so the part did not make to us within 2 weeks when the 3rd appointment was scheduled for. I had to track down the package, and go to a UPS location to pick the part up and made a 4th appointment for repair. The 2nd repairman came this time, installed the new parts and the dishwasher still did not work. He did some on the phone consultation to discover that there was one small burned out wire. Replacing that wire fixed the problem. And We probably never needed the new parts. I am glad that the dishwasher is fixed and the 2nd guy was very professional. But the whole process took many weeks and was frustrating. I chose to leave the new parts in which cost me money I probably did not need to spend.

Horrible process! I have yet another appointment scheduled this week for the same issue. I have had Sears coming to look at my dryer since mid-March. It's still not working properly. Since then, technicians have taken the dryer off the plastic feet that help it stay level, put kinks in the dryer duct, which now I have to replace because its outside of the warranty, loosened the gas connection, causing me to have to schedule a Gas Company visit because I thought it was a leak. So far the best advice I've received is to use smaller loads which I did and it still not dry and dry for longer period. What's the point of having a warranty if its going to take at least 6 months to get my appliance to work properly? Are you just waiting for the warranty to run out? I can't keep taking time off of work to deal with the same issue!

Tech turned up promptly, was knowledgeable and made repair quickly. No complaints and, trust me, I've had some real disasters... this time was smooth & trouble free.