Appliance Repair by AZ Major Appliance Repair, LLC in Gilbert, Arizona

Worst company ever, owner takes absolutely zero responsibility for his work. Whenever you talk to them they speak to you disrespectfully and like they don't have time. They "fixed" My dishwasher after I paid the service fee for the home warranty, well... they fixed it the second time they came out, the first time they misdiagnosed it and the dishwasher continued to flood and damage my cabinets. The second time they actually fixed it after they reported it incorrectly to the home warranty company to say that the problem wasn't covered, and I had to call and argue with the owner until he finally sent his guy back out to correctly diagnose the issue, It ended up that the part that failed WAS covered by the warranty after all, the fix they finally did lasted for about 5 months, now my cabinets bottoms surrounding the dishwasher are being flooded and destroyed even more once again. When I called and spoke to the owner about coming back since the fix only lasted 5 months, he said I needed to call the home warranty company and pay another service fee for him to come out. he also said he was in the middle of a Repair and didn't really have time to talk to me. If you don't have time to talk to a customer don't answer the phone! It was less than a 5-minute conversation. Stay away at all costs, I have dealt with a lot of quality contractors and repairman, and these people are not ethical and they will not take responsibility for the work they charged you your hard-earned money for. both times I spoke to the owner he was extremely condescending, defensive, and rude...the trademarks of a terrible business.

I just spoke to Michael. I just want to say I'm surprised at his honesty. He told me I didn't need his service because the repair was simple and explained how to do it over the phone. I will be using them in the future and referring them to friends and family. Honesty like that is rare and greatly appreciated.

Professional, Fairly Priced service on our Dryer and I now have access to future discounts at my favorite appliance store! Michael & TJ made sure I was completely satisfied before they left.