Appliance Repair by Factory Appliance Houston in Houston, Texas

I've been using this company for over 15 years and have had no issues. They are straight to the point and will advise you when you're wasting your money... seems fair if you ask me! Scheduling most times has been pretty quick for the most part, I guess it just depends on where I'm Houston you are. I like how this is a family owned company. I'd rather support small businesses than be jerked around by the larger ones.

When I called to schedule and appointment I was told I would be charged a 95 service call fee which would be applied to labor and parts. When the technician came it was a very simple fix but wanted to charge me labor on top of the 95. I explained I was told the 95 would apply to labor and he started negotiating with me. After much back and forth he applied a 'discount' to the labor. When I called later to complain I was told that they had never told me the 95 would apply to labor or parts and totally changed their story. It was clear they had spoken to the technician. They had been recommended by a friend who told me that they did indeed roll the 95 into her labor and parts cost just a week before. These people are total liars.

DO NOT use Factory Appliance Service LLC, they will take your money and not perform the work. We had them come out and give us an estimate to repair our beverage refrigerator and they took the 95 service fee and never provided the estimate. We have called numerous times only to be told they will call us "right back" with the estimate and never do. This is a dishonest company - do you use them.