Appliance Repair by Sears Appliance Repair in Alpharetta, Georgia

2 months. Our fridge has been broken for 2 months. First tech 2 weeks in came and "replaced the condensor," but the problem persisted. A second tech came 1 month and 1 week later.. earliest available, and said the first tech made it worse and we needed new parts ordered. He ordered the parts taking 3 weeks to ship, and left the fridge totally disassembled picutre. This company is so poorly operated, it's a joke.

Do yourself a favor and don't use them. First of all, the earliest appointment we were able to get for refrigerator repair was two weeks out. On the day of, we had an 8-12 schedule time. By 11:30 we still hadn't heard anything, so we called them. It was difficult navigating the automated phone system, but we eventually got a person. Unfortunately, she was not very friendly or helpful. She informed us we had an appointment scheduled between 8-12. Thanks...I was aware. After clearing up some confusion on their end about our phone number, she told me the technician was running late and would be here closer to 1:00. Ok, fine. The final nail in the coffin came at 12:10 when we got a text notifying us that the appointment had been cancelled. That's right, after sitting around all morning with other things to do, they just CANCELLED our appointment on us!