Appliance Repair by All Metro Appliance in St. Louis, Missouri

I had Albert come to my home for a service call arranged by the warranty company for my washing machine. Albert arrived at my home, told my Mother my washing machine was a "non-standard setup", and that it was their policy to not physically move the washing machine in order to work on it - he informed me that I would need to move the washing machine myself. My washing machine is under a countertop, as it's a front-load washer. When I called to complain to the owner of the company, I was greeted with rude behavior, resulting in him hanging up on me after telling me "I can see I won't be able to please you". I have reported All Metro Appliance to the company who sent them to my home, I would certainly not want to do business with them ever again.

I've had numerous interactions with this company. On more than one occasion I've been treated with disrespect and talked down too. I've had technicians literally lie about appointments not kept, stating they called when they did not. I've had them say I cancelled appointment without ever talking to them. They've ordered parts for my appliance before ever looking at it. They've received ordered parts to make repairs and had them several weeks before calling to schedule that repair. I've called them and had contact person talk over me, was extremely rude and sarcastic then hung up on me. I do not recommend this company. Customer service is no concern to them.