Appliance Repair by Sears Appliance Repair in Cheyenne, Wyoming

My Sears repair technician was pleasant and did the basic review of my oven but told me he could not diagnose a problem if the oven was not manifesting problems at the time of his maintenance/repair service call. Two days later my oven is flashing/beeping "F10 err code" again twice in one hour, overheating 550+ degrees, and I am back where I started. I was told by powering down the oven through the fuse box then restarting the oven, the err code situation could correct itself and I could safely use the oven. This has not been the case. Thinking my oven would be able to self-correct, I cancelled an order for a new oven to replace the existing, and now I'm feeling that's something I should not have done. This has been a frustrating experience because no one seems to have a firm grip of what repeated F10 err code situations imply about the overall functioning of the oven.

I've now had appliance repairmen at my house twice to fix the refrigerator/freezer doors that randomly pop open. The website states that they have flexible scheduling. This is not true. They only schedule from 8 a.m. to 5 p.m. so you have to take off an entire day of work to be there for them. The first time, I received notice at 4 p.m. that the repairman was coming the next day and I would have to be at my home the entire day. When I tried to reschedule they were already closed. It was a very busy day for me and I had to cancel three of my appointments to wait for repairman. I waited from 8 a.m. until 4:30 p.m. then called to see if he was coming. i was told he was "right down the street" and would be at my home any minute. I called again at 6 p.m. Again, I was told he was right down the street and was heading for my house. They should have been honest and rescheduled--it was the fair thing to do for me and the repairman. He didn't arrive until 8 p.m. I was lied to twice. He was NOT on his way at 4:30 or 6! He worked on my refrigerator until almost 10 at night I don't blame him for being grumpy! but could not fix the door. I had a second service call. I told them that they advertise flexible scheduling and I could not spend another entire day waiting for them. They told me they would give me an advance notice and it would be an afternoon appointment. I work in the evening until early in the morning. I received a notice that he would be at my house at noon. He arrived between 8 and 9 a.m. I was still in bed! If this happens to you, refuse to open the door. He told me the house is settling and he would write up a report, but did not fix the problem. The freezer door is still popping open! I called to schedule a third appointment and asked to speak to a manager or supervisor as soon as I called. The customer service agent asked me to explain the problem. I politely explained about the previous calls and why I needed an afternoon appointment. I asked to speak to a manager or supervisor. She told me Sears only schedules for an entire day. I again asked for a supervisor. She became angry and said, "They're not going to tell you anything different! We only schedule for entire days!" Apparently, the website is a lie? Because she was now shouting at me and refusing to allow me to speak to a supervisor I asked for her name so I could file a compliant. She told me she would connect me with a supervisor. Instead, she sent me back to the warranty company. This is the worst company I have ever had to work with in all my years of owning houses and shame on you, Sears, for lying on your website about flexible schedules.

My Sears repair technician was pleasant and did the basic review of my oven but told me he could not diagnose a problem if the oven was not manifesting problems at the time of his maintenance/repair service call. Two days later my oven is flashing/beeping "F10 err code" again twice in one hour, overheating 550+ degrees, and I am back where I started. I was told by powering down the oven through the fuse box then restarting the oven, the err code situation could correct itself and I could safely use the oven. This has not been the case. Thinking my oven would be able to self-correct, I cancelled an order for a new oven to replace the existing, and now I'm feeling that's something I should not have done. This has been a frustrating experience because no one seems to have a firm grip of what repeated F10 err code situations imply about the overall functioning of the oven.

I've now had appliance repairmen at my house twice to fix the refrigerator/freezer doors that randomly pop open. The website states that they have flexible scheduling. This is not true. They only schedule from 8 a.m. to 5 p.m. so you have to take off an entire day of work to be there for them. The first time, I received notice at 4 p.m. that the repairman was coming the next day and I would have to be at my home the entire day. When I tried to reschedule they were already closed. It was a very busy day for me and I had to cancel three of my appointments to wait for repairman. I waited from 8 a.m. until 4:30 p.m. then called to see if he was coming. i was told he was "right down the street" and would be at my home any minute. I called again at 6 p.m. Again, I was told he was right down the street and was heading for my house. They should have been honest and rescheduled--it was the fair thing to do for me and the repairman. He didn't arrive until 8 p.m. I was lied to twice. He was NOT on his way at 4:30 or 6! He worked on my refrigerator until almost 10 at night I don't blame him for being grumpy! but could not fix the door. I had a second service call. I told them that they advertise flexible scheduling and I could not spend another entire day waiting for them. They told me they would give me an advance notice and it would be an afternoon appointment. I work in the evening until early in the morning. I received a notice that he would be at my house at noon. He arrived between 8 and 9 a.m. I was still in bed! If this happens to you, refuse to open the door. He told me the house is settling and he would write up a report, but did not fix the problem. The freezer door is still popping open! I called to schedule a third appointment and asked to speak to a manager or supervisor as soon as I called. The customer service agent asked me to explain the problem. I politely explained about the previous calls and why I needed an afternoon appointment. I asked to speak to a manager or supervisor. She told me Sears only schedules for an entire day. I again asked for a supervisor. She became angry and said, "They're not going to tell you anything different! We only schedule for entire days!" Apparently, the website is a lie? Because she was now shouting at me and refusing to allow me to speak to a supervisor I asked for her name so I could file a compliant. She told me she would connect me with a supervisor. Instead, she sent me back to the warranty company. This is the worst company I have ever had to work with in all my years of owning houses and shame on you, Sears, for lying on your website about flexible schedules.