Appliance Repair by U.S. Cellular in Janesville, Wisconsin

Jake Overby and all Janesville US Cellular employees have worked endless hours over many visits to try to rectify my dropped calls issue with my I-phone 8S to no avail. Jake recently spent over 2 hours working on my phone and calling tech support twice to try new ways to fix the issue. We finally decided that this phone just wasn't meant to be mine and we worked on plan B. Then Jake was aware of a very nice promotion to get a grand discount on a new I-phone 11 at a very reasonable cost. He made another call the get the “targeted offer” on one of my 5 phones transferred to my phone so I can get the great price. Thank you Jake! He then called again and got the same offer on 3 of my other phones so my kids can upgrade to a nice new I-phone 11 also. I have been with US Cellular since my first “bag phone” when I was in high school. I am very grateful for all the hard work and dedication Jake put into making another satisfied customer. Thank you very much!!! Sincerely, Shannon Pearson

I just had the best experience ever at us cellular!. Its friday night!. Was greeted when I walked in. Then Christopher Craft scooped me right up. I'm am elderly grandma who has been experiencing a beep and vibrate sound in my phone. Christopher discerned everything I ever wished for my phone. He found 4 aol opened, and then miraculously got rid of every unused apps, putting what he heard I used in one page. He is brilliant

We worked with Emani through some complicated switching, number porting, etc and she made the experience not only smooth but pleasant! So sad to see her transferring to a different US Cellular location! Thank you Emani for the awesome experience and for all the help!