Appliance Repair by The Home Depot in Ranson, West Virginia

Bought a washer and dryer that had to be delivered because they don't stock those items anymore. Delivery would be 2 weeks out but we excepted and made the purchase. Day before the delivery we got our call stating delivery for the hours of 12pm to 4pm and WOULD receive a call 30 minutes prior to let us know they were on the way. Husband went home and waited. I never received a call and he ran out because we hadn't heard from them yet know he could get home if and when they called. At 5pm I tried calling the numbers I was given for the delivery company only getting a recording stating my delivery times which it was already past that time. Called Home Depot who called them and was told they called and left messages which they did not and the company had no record of the calls either. They told me they would try to get them delivered or set up a new date because driver said it didn't look like anyone was home and had taken pictures of our house but they never actually got out to knock on the door and check. We have a third vehicle in our driveway that was there on this date. So waited another hour for this company to call with more info and never got that call. Called back to speak with manager at Home Depot and he called company while I was in the phone with him. That company would not call me to answer my questions as to why we didn't receive a call or when or where my purchased items were and when we might get them. Horrible customer service on their part. I told Home Depot who wanted to give a discount because of this problem. My problem was that even if they did that I still had no idea when my items would be delivered or where they were or if I'd ever get a call with this information and they would not call me to try and figure it out. I finally said forget it and went to Home Depot to get a refund. The manager didn't even know how to do the return and had to call the company back to release the order or they couldn't do the refund and an employee had to walk the manager through all of this in order to make that happen. TOTALLY RIDICULOUS AND HORRIBLE DELIVERY SERVICE. I will not be dealing with Home Depot ever again and my business will go to Lowes whom I have never had any problem with.

Best hardware store around

This Home Depot is great. People are always helpful. We've just completed a kitchen remodel and purchased tons of samples and the returns were always very easy. We have needed to run in last minute when they are about to close and never have a problem. Always happy with this store.