Appliance Repair by Judd & Black Appliance Marysville in Marysville, Washington

I stopped in January 10, 2020 just to look and to inquire on the Frigidaire gallery induction range with convection and air fry. Chris Foss was the salesperson that helped me. He explained that that model was on back order and not in store. So I asked to see the counter depth refrigerator. That was not on the floor either. However, he did show me the professional model which was similar. And he showed me on his computer the products I was interested in. Chris answered all of my questions. He was polite, professional and easy to speak with. He even put up with my poodle! Since I was going to replace my appliances anyway as they were old and white and I wanted the stainless steel and gallery product, I went ahead and purchased especially since they were having a sale. The only product I differed from was the dishwasher, I preferred the Bosch. Chris has called me throughout the process on getting the products, scheduling for install dates as products arrive. He is an outstanding salesperson with excellent customer service. Thank you Chris, I love my appliances and am just thrilled.

My wife and I purchased a brand new SAMSUNG refrigerator from Judd and Black only 5 days ago. It comes with a one year manufacturers warranty, so we decided to wait a year before we purchased an extended warranty, since its not necessary to have two warranty's at once. We get home, set up the fridge and it works great for 3 days. Yesterday it started leaking water all over our new homes hard wood floors, so I quickly turned off the water in the rear of the fridge and wiped up the big mess; however, the water damaged our floors. I called SAMSUNG to ask questions about what may have caused the leak and how to keep it from happening again; however, SAMSUNG told me our refrigerator was manufactured in June of 2011and was over a year old, so there was no more warranty. I believed I was purchasing a 2013 SAMSUNG refrigerator from Judd and Black, but Judd and Black pulled a fast one unethical behavior on this family man. I'm currently waiting for a call from their manager Sean to advise me what my options are. Judd and Black does have their own one year warranty, so now it remains to be seen exactly whats covered with their warranty my floors better be... I will post more later to advise everyone how Judd and Black has resolved my issue. Thanks again,