Appliance Repair by Aaron’s in Lacey, Washington

This was by far the worst experience I have ever had with any store. Horrible management. I have never been spoken to so rudely by the manager Brandon. I asked for a return call from the general manager Shannon but no calls ever returned. I ordered the furniture on September 17 and the first payment was due on October 1 and still no furniture. I called Shannon after i placed my online order and explained i was buying this furniture for my son who was in the army and she was very kind and said she would do whatever it took to help out since my son was in the military. Yet after all of this i never received one return call. Very disappointing. After Aaron's rescheduled the delivery last Saturday due to a driver being out i was told they would make special arrangements and have the furniture delivered that following Monday between 5 and 6 and that the driver would wait since my son is in the army and would be there shortly after 5:00 pm. When I called to confirm I spoke with Brandon who was extremely rude and told me that his general manager Shannon said the delivery would be between 4 and 6. I tried to explain what I was told on Saturday by another manager and he said that was not his problem and that it would be delivered between 4 and 6. I called at 6:15 to tell them no one had shown up and Brandon answered and rudely told me that the driver got there at 4:00 and no one was home. He then became nasty with me and told me he was canceling my order. I told him I had made my first payment that was already due and he told me that's not his problem and good luck getting my money back. I asked him to have his general manager call me and still no return call. That was Monday and I have yet to receive any phone call back from anyone. Corporate was notified and hopefully they will fix the poor management that has obviously been going on for some time given the bad reviews here and on yelp. I have had five separate leases with Aaron's which were all favorable. I would never lease anything from Aaron's after such a bad experience in customer service and overall horrible professionalism. It has been a very disappointing experience.

Awful experience! Thank goodness we were able to end our agreement. I would never ever work with this company again. We wasted our time and money dealing with Shannon. She is inappropriate and rude and seems to be the conversation in every review. They don't do anything! I was promised a refund and it has been almost a month and I've not revived anything! I call the store regularly and all she says is she will “look into it” and give me a call. NEVER calls back or even checks on refund. The status has been the same for a month. Something is seriously wrong here. Get it together your managers aren't doing their job. You are making customers suffer.