Appliance Repair by Home Services at The Home Depot in Issaquah, Washington

We purchased Anderson Doors from Home Depot in April 2016. The wrong doors came in May or June, but were not taken care of until we called to check on installation. Door finally installed in late July with issues immediately noted by installer. As of today, doors still not properly installed and no facings up. My husband has initiated calls with Home Depot many many times to be told they would send emails or make calls. They did not consistently return calls or keep us informed of what was happening. With all the issues we have had with these doors, it seems that someone from Home depot would have stepped in and taken over coordination of repairs. Instead Anderson rep has come out several times and seems to have a plan, but installers repeatedly comes out to look at the doors but not fix them, or finish installation. It has now been over 8 months since the purchase and I still don't have completed installation.!!!

Ordered a garage door through them 2 1/2 to 3 months ago. Their 3rd party tech came out and installed the door to find that the door had been damaged. Tech said he would call Home Depot to have them order new section of the door the following day. I called three days later to follow up and make sure the ball was rolling. The person I spoke with told me on the phone that things were looking good on his end and that they would be in touch soon. Almost 7 weeks later and I haven't heard word one from anyone. When I call store the person "I need to talk to" is never there or "on their lunch" at 5pm on a Friday. I really think I'm a pretty patient guy, but this is killing me! After giving them so much business on my complete home remodel to them dragging their feet and not being able to correspond is super frustrating!