Appliance Repair by Judd & Black Service Center in Everett, Washington

I recently had Judd & Black repair my aging Jenn Air downdraft range. First they asked for my model and serial number to insure replacement parts would be available to avoid the expense of a service call on something they may not be able to fix. When Chris the service tech arrived, he quickly diagnosed and resolved the primary problem by replacing the thermostat. After we asked for help with a couple other concerns. We had an intermittent high pitched sound while the gas was on, which was hard to isolate. He ended up going to his next appointing and then returned to work on it. He didn't want to start replacing expensive parts when he wasn't sure if it would fix the problem. In the end he took apart the burner assembly several times, check the gas valves, and in the end simply adjusted the airflow to resolve the problem without needing any new parts. We were very happy and impressed with the quality of service we received.

My Kitchenaid dishwasher stopped working so I called Kitchenaid and they us Judd and Black to do warranty service work in our area. I took the day off work to have them come and troubleshoot and the tech decided it was the pump that had failed and would order one and be back out in a few days. I took a day off, the tech returned with new limp and it was not manufactured correctly and is leaking water, he said he would order another pump and be back in a few days. I took a day off and the tech had the new pump and installed it, the dishwasher still did not work and he said the wrong pump came in the box and would need to order another. I called Judd and Black and they told me I would have to take another day off because they couldn't drive to Tukwila where their parts supplier is and finish my job today. Totally dissatisfied with their commitment to customer service.