Appliance Repair by AA Appliance Repair Inc. in Woodbridge, Virginia

Tyler was an amazing tech. Great service and fair rates.

This company is being used by Miele for warranty repair in the DC Metro area. After a service request from Miele, “Brian” contacted me to schedule an appointment. He said I had to wait a couple weeks until he was in my area. I should have taken the hint that they think they are doing the customer a favor. He gave me a window of time. He came to our house. Walked by an open garage and solarium where we were clearly visible. He claims to have knocked on the door and got no response. He might've waited 30 seconds and then took off. He called and I responded in 5 minutes and said we were a no show and he was going home. I explained this was unacceptable at which point he started yelling at me over the phone. My wife then called and he yelled at her as well stating he would never come back to our house ever. Can you believe that? Absolutely awful. Insist that your warranty repair never be booked through these clowns.

Absolutely appalling service! Two no-shows, and a last minute attempt to reschedule despite scheduling service weeks in advance. We will never work with them again and recommend you save your time and money by using a quality provider instead. Their lack of professionalism should disqualify them from being “authorized” service providers to high-quality brand appliances like Thermador and Bosch.