Appliance Repair by Chuck’s HVAC Services in Wake, Virginia

My personal efforts to fix a heating problem ended in totally messing up the digital controller on my dual heat pump system. Fearing a night with no heat, I reached out to Chuck. He came as soon as he could and had the system working again in very little time. Many thanks for his expertise!

Really terrible experience. Called Chuck more than a month ago, and he promised he would come by later in the week. He never showed. I called several times and texted him multiple times as the weeks went by. He always replied by text, telling me how busy he was and would get with me ASAP. I'm new to the area. Saw his ads in the Southside Sentinel and neighbors told me he was good. Finally had to "throw onto towel in" on him ever showing up. My last text to him was that he put himself in my position...asking "If you were me, would you use you"? Apparently not, as he replied saying he understood. Not good! If you need service when the chips are down, this is not the guy you can expect to show up...unless you have an unlimited time frame to wait, and wait and wait. I actually would give him one quarter of one star, as that would be about right based on my awful experience with Chuck.

Thank you Chuck for your immediate response and also how fast you completed the repairs. I look forward to you helping my family for years to come. This guy is all about his work and does it well, also as soon as possible.