Appliance Repair by Sears Appliance Repair in Virginia Beach, Virginia

Refrigerator repair in Jan 2020 was excellent. Washer repair in Feb 2020 not so much. Had broken glass lid. Tech ordered parts. 2 weeks later no parts. I called a frustrating experience in its self to check on status. was informed part back ordered and status would would not be updated til Mar 9 2020 another 2 weeks away. All this after I paid for parts and labor over 400.00. I requested a refund and cancel parts order. Found part I needed online for 50.00 less. Part delivered in 2 days I installed it myself. Still no status about previous parts order or refund.

Signed up for a "preventative maintenance" added to a visit for a warranty item. Waste of time and money. He did pull the Refrigerator out and looked at coils which I had cleaned. No looking at the inside, no checking the temperature, no checking the freon as I was told would happen. How is that preventative work? Had an issue with the drip pan filling up - he vacuumed out and checked the fan under there to make sure it was positioned correctly. The door didn't seal correctly and he showed me it was the top hinge, which is nice to know. We sprayed it with Wd40 and it works better. Would have thought he would give me a quote to fix it. Nope. Save your money. Guy was nice but really didn't do anything except what i pushed to get done.