Appliance Repair by B & R Appliance Services in Virginia Beach, Virginia

I have used B & R for parts for years and always find them excellent. My expensive, only two year old microwave stopped heating. I took off the decorative frame and put the microwave in my car. I called to see if they could fix it in their shop and B & R said yes. I dropped it off at 2:30pm on Monday and they called me at 12:15pm on Tuesday to say it was ready. Larry helped me load it back into the car. By dropping it off I saved the charge for them coming to my home. I am very pleased with the service and the price.

We rent a condo & have had no choice but to use this company when needing repairs over the past three years. While I can't speak on the pricing, the repairs are only subpar & the customer service is the worst I've ever come across. On several occasions, we have not received phone calls for follow-up visits regarding the replacement of parts on our appliances for weeks after the initial visits and order for said parts have gone in, meaning we have had to follow up on the repairs ourselves. Additionally, we have had visits missed on more than one occasion & when we have called to check on the whereabouts of the technician, the receptionist has flat out denied that a visit was ever scheduled. Speaking of the receptionist, I'd like to note how incredibly rude she is. I have never come across someone who seems so miserable in their job as she is. I dread any time I have to speak to her over the telephone. If I had a choice in the matter, we would not be giving B&R Appliance any of our money or business. It is actually quite sad that we are looking forward to our lease ending and moving at the end of the year so that we never have to deal with this company again.

Secretary is extremely rude and seems put out to have to talk to you. I also spoke to a man on the phone who was just as rude. They called me but Itnever rang because I didn't have service. All good. I called and left a message that weekend asking to schedule the appointment. They never called me back on Monday so Monday afternoon I called them to schedule the appointment. This already annoyed me because I shouldn't have to call them when I already left a message . They act like they're above you. Was given a 4 hour time window and was supposed to get a 30 min ahead call, but never got call. They came out and looked at washer, and diagnosed problem quickly but had to order a part and would call back when t arrived. They didn't call back for a full week! They then tell Me they can't get to me for another two days to install. I get same 4 hour time window... I call because no one shows and I waited an extra 30 min AFTER their given time window and am brushed off because of the technician having a family emergency. Why did I have to call them to find out they were not coming? Then they want me to reschedule....but they can't come out for another WEEK. Keep in mind I haven't been able to do laundry for almost 3 weeks at this point. I asked them if they have another technician that can come out and do it and they tell me that the technician has apparently taken the part with them and they can't get a hold of the technician. So they don't even know where the part is for my washing machine at that moment . Basically they get an attitude with me because I want to be able to do my laundry and find this whole situation ridiculous . I call my landlord he gets the same sob story who also informed them that their employees problem should not become a clients problem. So now I'm sitting here today waiting for them to come in the same 4 hour window of time. Which once again is completely only during work hours and nobody shows up. It's now been almost 4 weeks since I've been able to do laundry and nobody showed up. Now I get a phone call from them telling me to reschedule for tomorrow. With the same four hour time window so I have now wasted four full days waiting for them to fix it. Most ridiculous customer service and poor management I have ever seen. Fingers crossed it actually gets fixed tomorrow! Why don't they make appointments? Only being available 9-1 on weekdays is HORRIBLE for people who work....and I have had to make this work FOUR days now!