Appliance Repair by Sears Appliance Repair in Richmond, Virginia

I have a Master Agreement service coverage with Sears on 5 units oven, microwave, dishwasher, disposal and fridge so get maintenance done on all every year. I call, setup the appointment and they come out no charge for service calls with this agreement. The only issue is getting it all done at one time so this year, had 3 different techs on 2 different days. I have had actual service on some of the appliances and the techs were great!

I was quoted 99 for a diagnostic fee. I thought my riding mower engine needed to be replaced but for 99, I figured it would be good to confirm that. The repairman charged me120. When I told him that I was quoted 99, he said the phone rep. was mistaken. I paid but after he left, I called 18004 my home and was again told that the diagnostic fee was 99 and to call back in 24 hours once the repair person's ticket was received. When I called back, the lady then said that the 99 was just a trip charge nd diagnostics were extra. Not okay that their own agents are giving customers incorrect information and then the company is charging more.

It took three times for them to fix it right the lash technician fixed it right thank you I also had to take off three times from workstill trying to find out if I'm going to be able to get a 30 discount or a gift card to buy some new appliances from Sears in the future after all I Los 3 vacation days waiting on you guys to get the frigerator fixed

Technician need to repair a leaking pipe, ended up damaging a valve requiring an expensive replacement. Better if I had never called them out.

Service repair did nothing to determine what the problem with the oven was just assumed it was a control board.