Appliance Repair by Appliances Services Unlimited in Richmond, Virginia

Simple review. They were nice on site which is why they got 2 stars instead of 1. They were sent by the home warranty company to fix the fridge. Diagnosed the issues and ordered parts. When the parts arrived, only did half the repair and said they would be back. That night the home warranty company closed the ticket. I told the company it had not been closed. They came back out, said they did not have the parts to fix... ordered parts again. When they finally came back out, did not work, the part did not fit... and so on. Honestly, I got tired of the incomplete work and decided to live with the small issue. Well, the small issue got bigger and decided to have it looked at again. This tech informed us that Appliance Service Unlimited had tried to install the wrong part, had installed it such that it would not work anyhow it was a heater for the water line. As a result there was major condensation in the ice maker causing the metal components to corrode which explained the rust trail coming from the dispenser unit and had basically left the entire circuit beyond repair. To get it to function as designed a new door would be required and they can no longer be purchased... in other words, because they tried to force in a wrong part and had no clue how to make it work, they made our fridge ice and water dispenser worthless. I guess their plan was to beat us into living with a flaw and hoping we would go away. I hope the warranty company takes issue with their shoddy work.

I was given the time "between 8 and 10" as my ballpark figure of arrival. The technician arrived right at 8 and was the most pleasant repairman I'd ever dealt with. Within 30 minutes my refrigerator was repaired.