Appliance Repair by Smith & Keene in Newport News, Virginia

I was very disappointed to be charged an additional 300 than what I was told the cost would be. I spoke with a rep who told me it 89 for diagnostic fee but didnt tell me it 200 an hour after that. They guy came did the diagnosis then told me it would 389. Of course upset I contacted the service department the young lady on the phone replayed conversation from 2days agreed that the lady I spoke with didnt mention the 200 an hour service fee but insist that their prices are set and because he was there for an hour and half we owed the additional 300. But wait did I mention he worked for 1hr and sat in the car for the other 30min

My 80 year old mother has been without ac since last Thursday. Smith said Keene finally made it to her house last Saturday only to put in a part that burned out before the repairman left. Thank God my brothers live close by. They couldn't get mom to go stay with them because she wants to be there for Smith and Keene to come back with the part. So they bought her a window unit to keep her cool in one room. I just spoke to my mom and she informed me that Smith and Keene received the part yesterday but they cannot get back to her house to replace it until tomorrow. I realize it is the middle of summer, but if you are that busy, isn't it obvious you need to hire more repairmen? Did you order the part when you said you were or did wait? What about priority? Wouldn't it make sense to put the part in once it arrives? On top of that, she pays a yearly maintenance fee on August 1st, then Smith and Keene wants to come out a day or two after she has paidand maintenance it. It would make more sense to wait and maintenance it the first week in May. What a rip off to an older person?

I have used them for 2 units on two different houses and a split for an upstairs room. Price was fantastic and service was great.