Appliance Repair by All Appliance Pro, LLC. in Herndon, Virginia

I wish I could do ZERO star. I usually let go and don't write bad reviews but I truly don't want anyone experience what I have gone through with these people and I won't be surprised if they go out of buiness for bad costumer service, lack of knowledge and being totally untrustworthy! We have dealt with them for a bout month to get our microwave fixed and finally we got our money back. We talked to the manager Paul, he sent a technician who lives in Ashburn VA. First time he said he needs to get different parts, second time around again needed new parts to fix our microwave. We haven't seen them after that! We have kept calling and texting them and no one answered. We called from work number and finally Paul said technician will be there.... 3 times we waited until 10pm And no one showed up! Last time we called Paul even told us the guy is on his way And again no one showed up. I texted Paul and I said either we get our money back or I will go to Court... finally he spoke with my husband and we got the check. After a month of running back and forth.... I have never dealt with anyone like that!! Please stay away... I have also did write a complain to BB.

I called All Appliance Pro about 10 am when I realized my Bosch dishwasher had standing water in it. The dispatcher quickly understood what I needed, said a repair person would arrive between 12:00 and 3 pm that day and would call prior to his/her arrival. That is exactly what happened. The intelligent, capable repair person called, arrived prior to 3 pm, fixed my dishwasher he had the new motor in his vehicle, charged a reasonable rate and left. I will call All Appliance Pro for any other appliance that needs fixing in the future.