Appliance Repair by Michael & Son Services in Hampton, Virginia

I've had furnace and ac replaced from them. No complaints at all. I have requested a quote to replace my hot water heater and haven't heard back. I'll submit a request again, in case I did it wrong. UPDATE..I will not use this company again. No respect for existing customer having spent thousands of dollars with them. I wanted an estimate to replace my aging hot water heater and they wanted to set up a non refundable appointment. I know I'm not a "prime" customer like I used to be but I'll be searching for a company that wants my business, my money and most important, respect. Good company gone bad? I really dont know.

If I could leave a negative star, I would. I contacted Michael and Son Services to inquire about their capacity to clean our clogged dryer vent. They insisted they could. The first technician that arrived looked like a deer-in-the-headlights and was in over his head. He contacted his supervisor who stated that another technician would arrive the next day. The second technician was more qualified and made his best effort to get the job done, but didn't have the correct tool and when he went to purchase the tool, ended up breaking the piece off in our dryer vent line, which is about 22' long. The third technician came, retrieved the piece broken off, used a camera to identify the clog, but then stated there was nothing else he could do. At no point did the supervisor speak to us and after the third technician left we never heard another word. While we were not charged-that was a basic expectation, the fact that they obviously agreed to take a job outside their scope of expertise and never communicated was very unprofessional.