Appliance Repair by Bob’s Leather & Shoe Repair in Charlottesville, Virginia

Took my 450 suede handbag in to be cleaned. It was an olive green color with brown leather handles going in and came out a faded light brown suede. Even the leather handles were faded. It took months to get the bag back and nearly 25 minutes for them to find my bag, and for me to explain my dissatisfaction to the person manning the counter who didn't speak or understand English. I ended up throwing away the handbag. I believe the cost of the cleaning was 45 and it was a total rip off. Not only was my bag faded, but it wasn't even cleaned.

This place is incredibly disorganized, and they effectively destroyed my favorite pair of boots. I came to Bob's to get a second opinion on my boots that another shop said they could not resole, telling the customer service person that they were my favorite pair and asking them to be 100 certain of whether or not they could be resoled. After the lady made thorough efforts to assure me that her husband" has repaired shoes for 30 years, there's nothing he can't do," I reluctantly left them at Bob's and was told they would be ready a week later. The day they were supposed to be finished, they hadn't even been touched. I came back two days later to have them tell me that not only could they not resole my boots, but they had taken off the heel and completely lost it! I was told by customer service that I would be compensated by the manager, but I never received a call. Only after calling was I able to get the owner/manager on the phone, and he refused to compensate me. Terrible, terrible place - do NOT give them your time or money!

Took my 450 suede handbag in to be cleaned. It was an olive green color with brown leather handles going in and came out a faded light brown suede. Even the leather handles were faded. It took months to get the bag back and nearly 25 minutes for them to find my bag, and for me to explain my dissatisfaction to the person manning the counter who didn't speak or understand English. I ended up throwing away the handbag. I believe the cost of the cleaning was 45 and it was a total rip off. Not only was my bag faded, but it wasn't even cleaned.

This place is incredibly disorganized, and they effectively destroyed my favorite pair of boots. I came to Bob's to get a second opinion on my boots that another shop said they could not resole, telling the customer service person that they were my favorite pair and asking them to be 100 certain of whether or not they could be resoled. After the lady made thorough efforts to assure me that her husband" has repaired shoes for 30 years, there's nothing he can't do," I reluctantly left them at Bob's and was told they would be ready a week later. The day they were supposed to be finished, they hadn't even been touched. I came back two days later to have them tell me that not only could they not resole my boots, but they had taken off the heel and completely lost it! I was told by customer service that I would be compensated by the manager, but I never received a call. Only after calling was I able to get the owner/manager on the phone, and he refused to compensate me. Terrible, terrible place - do NOT give them your time or money!