Appliance Repair by Sears Appliance Repair in Alexandria, Virginia

Reported broken cook top on Kenmore range under full extended warranty. Sears scheduled a repair tech and ordered replacement part. Tech arrived for repair appointment - no part arrived. Part ordered was a replacement warming oven drawer, not cook top. Tech ordered correct part and scheduled new repair appointment 3 weeks later. Part never arrived, tech appointment cancelled. Called Sears Home Services, part is on back order, no status on when it would be available. Spoke to 6 Sears representatives, none could help. Only 'solution' offered is to apply to get a complete new range installed via warranty agreement benefit >>> how about just give me the cook top replacement part off the new range you are offering me?!? Nope.

Great job by Ramin! He was here on time, worked efficiently and fast! Had my dryer up and working in 10 minutes. Dryer works like new! And he even got my to sit for him. I would use Sears again in a heart beat!

Well, where to start: they showed up an hour after the window they were scheduled for. Then, when the guy finally did show up and saw it was a stacked washer/dryer unit he told us a he didn't know it was stacked which would mean someone did not read out maintenance request in which chose the option that says we have a "Stacked washer/dryer" and b that they're not allowed to pull them out - probably a liability issue - and that that is on us for them to get access to the back. Would have been nice to know that before he got there. He couldn't find anything wrong w/ out washer which was leaking somewhere/somehow. In the end he left after charging us the 89 for just showing up. A waste of time and money. So be advised if you have a stacked unit: they won't pull it out, that's your "job".

Reported broken cook top on Kenmore range under full extended warranty. Sears scheduled a repair tech and ordered replacement part. Tech arrived for repair appointment - no part arrived. Part ordered was a replacement warming oven drawer, not cook top. Tech ordered correct part and scheduled new repair appointment 3 weeks later. Part never arrived, tech appointment cancelled. Called Sears Home Services, part is on back order, no status on when it would be available. Spoke to 6 Sears representatives, none could help. Only 'solution' offered is to apply to get a complete new range installed via warranty agreement benefit >>> how about just give me the cook top replacement part off the new range you are offering me?!? Nope.

Great job by Ramin! He was here on time, worked efficiently and fast! Had my dryer up and working in 10 minutes. Dryer works like new! And he even got my to sit for him. I would use Sears again in a heart beat!

Well, where to start: they showed up an hour after the window they were scheduled for. Then, when the guy finally did show up and saw it was a stacked washer/dryer unit he told us a he didn't know it was stacked which would mean someone did not read out maintenance request in which chose the option that says we have a "Stacked washer/dryer" and b that they're not allowed to pull them out - probably a liability issue - and that that is on us for them to get access to the back. Would have been nice to know that before he got there. He couldn't find anything wrong w/ out washer which was leaking somewhere/somehow. In the end he left after charging us the 89 for just showing up. A waste of time and money. So be advised if you have a stacked unit: they won't pull it out, that's your "job".