Appliance Repair by Royal Appliance Parts & Service in Spring, Texas

DO NOT EVEN SET UP AN APPOINTMENT FOR THEM TO LOOK AT THE PROBLEM!!! If I could give them 0 stars I would. Our deep freeze stopped working so we set up an appointment for them to come look at it. The appointment just to look cost 80. Which was fine we thought. A tech gave us a quote for 470 to fix our freezer. We thought about it for exactly 26 days and decided to move forward. I called today to set up an appointment and they told me it would now be over 1200. I could buy a whole new deep freeze for less than that. I would NOT recommend even making an appointment for them to look because it's a waste of 80. I'm just glad we didn't set the appointment that day and have them come back and tell us we owed them more after they had finished their work.

I had a 4 year old LG portable air conditioner that had started to ice up on the evaporator coil. Effect was reduced air flow & cooling. Called Royal Appliance as they are an authorised repair shop and told them the issue. Was told I would have a 108 diagnosis fee. Tech came and agreed with me, telling me it would need to go back to the shop. He filled the ticket with the same information. A week later the tech brought the unit back and I asked him what had been done to repair it. "It's fine; my boss ran it and nothing is wrong." I argued but there was nothing else to be done. Plugged back in and 2 hours later we have ice on the evaporator coil. Emailed a complaint to customer service and received a call later that afternoon. They saw no evidence of ice build up odd but agreed that there must be a leak and the repair cost would be double the cost of a new unit. That's all I needed to hear from the outset. Don't tell me there's nothing wrong where there clearly is. All I have learnt is that it is often quicker/cheaper to throw things out and replace than to repair them.

The service man was the best guy ever! Very knowledgeable and personable! Tim felt like part of the family......going out of his way to help us! This was old-fashioned service that you just don't see anymore. Royal has made several service calls to our house we might need new stuff! and we could not be happier. Use them, you will not regret it!!!