Appliance Repair by Commercial Kitchen Parts & Service in San Antonio, Texas

Was charged a 200 trip charge to look at my four month old fryer, tech said he didn't work on propane to often told me the fryer was ok that I needed a new regulator, I installed a new regulator and fryer still not working. The next day they took another 75 out of my account for parts that they never used. I have called and left several messages with the manager and have never received a call back. I am out 275 and my fryer isn't fixed, this is a scam of a company.

Total scam!! I have you used thier service and they over charged me. And they bill me for part I told them I don't want to replace. The worst thing is they feel comfortable to charge your card with what ever they like. Good luck communicating with them back to clarify it!!!

I had purchased a commercial airpot coffee maker over the internet trying to save money. When I tried to install the machine I discovered the unit had a special water inlet port which was not standard pipe threads. I searched the big box stores and three appliance stores no one had a the right adapter. No one really tried to help except to refer me to another store. By accident I discovered Commercial Kitchen Parts & Service in Google search. I decided to give one more store a try. When I explained what I was looking for the service desk attendant did some searching, tried a few options but none worked. I expected him to say he could not help me but instead he went to his manager I assume. The manager then spent at least 30 minutes searching around, checking out the actual unit and ultimately found a part from another manufacturer that would fit. The problem was the part I needed was piece of another packaged unit. Rather than tell me it was an all or none purchase the manager had one of his staff look up the packaged part and see if the piece I needed could be ordered separately. Tuns out it could be ordered so he sold me the part I needed at a price far less than the package price. I would have bought the whole thing because I was desperate but they went the extra mile to get me only what I needed. Total sale about 15. Total time with me nearly an hour. How great is that? Got to love that kind of attention to a small purchaser. Great experience!! Thank you very much!