Appliance Repair by Sears Appliance Repair in San Angelo, Texas

Do not under any circumstances use this service. I scheduled a morning appointment for with an expected time between 8am and 12 noon. It clearly states on the confirmation that if there are any delays I was to be notified. That did not happen and after the technician was more that 3 hours late I used their chat to find out when I would be able to expect him. I was told they would call me right back with the information. That also did not happen and finally about 4:30pm the technician called me and said that it would be at least an hour before he could get here. I asked if the appointment could be rescheduled to tomorrow and he said he didn't know if that would be possible or not. I will not try this again and would suggest that you don't either.

It is not repaired it froze all the vegetables milk still freezing everything in the meat drawer it is worse now than when they started trying to repair the refrigerator

This experience has been terrible. First of all when I ourchased this warranty when I bought the microwave. the gentlemen stated that if anything were to happen to the microwave. Sears would fix it and if they could not fix it they would replace it. Unfortunately, the microwave caught on fire and damaged it and it is not repairable. not sure how it happened but it looks like it was from the center of the microwave. A technician did come out and he took pictures of it. He then turned around and said it is not repairable. That because its not repairable there nothing they could do. So I mentioned my warranty. He I don't know take it up with them. He was very unprofessional. So two days later I call the warranty department and asked about my claim. He said that it would not be fixed because it didn't have parts replaced. It wasn't serviced at least two times before. Seriously!! Sound like a warranty department doesn't warranty there warranty! That's just down right scandalous! I want my money back.