Appliance Repair by D3S SERVICE in Magnolia, Texas

The company was not easy to work with. Although my refrigerator needed a part that was on back order,. This only occurred after I called and left messages during business hours and never got someone actually live. They did a good job when at my house and with the repair. They need better customer service and also don't assume your customer is available after a long period of waiting. They had an automated call telling me when they were coming. No flexibility. It would have been better if they would have kept me informed or even let me know that my part was on back order. They repair guy came 1st time and said he was ordering a part and it would be a few business days. The next time I had any information was weeks later when I called. They do not keep you informed. You have to reach out. The only reason they get 3 stars is for the actual repair completed and the guy's disposition that did the repair. I also believe that everyone deserves a chance to improve service.

I was impressed with how easily and quickly I was able to get an appointment. Robin contacted me informing me of his anticipated arrival time. Once the repairs were completed he gave me his personal cell phone number to keep him updated with the function of the refrigerator.. We once again enjoying our refrigerator.