Appliance Repair by Cool Air Sam in Katy, Texas

Once you get past the rudeness and arrogance of the Cool Air Sams' management and deal with the technicians, this company is excellent. It was the technicians, especially Russell and John, that literally changed our impression and saved our business with this company. Otherwise, we would have completely given up and used another service. The technicians, Russell and John were courteous, knowledgeable, and efficient as they dealt with our cooling problem. We had called American Comfort Solutions out of a courtesy to allow them to estimate the cost of repair for our a/c unit as they were the original installation company. We spoke to a gentleman named Rick who was the weekend "on call" person. He obligated himself to call us back the following morning which never occurred. When we called the company to find what was going on, Rick acted as if we had never had the conversation, and was unprepared with what he had said he would be ready to discuss the next morning. After a bit of an argument, he said he would have his "supervisor' call. The supervisor called and we explained what was going on and why. His response was why are you calling me, I just woke up? After another few minutes we went through the whole conversation again, and he eventually arranged for someone to come by and diagnose the problem. At this point was when we first met Russell and he completely changed our impression of the company.

I would just like to say that Russell always does a great job! He's friendly and I personally love the fact that we get the same tech every time. When it comes to my ac he knows his stuff and my dogs love him too!