Appliance Repair by P.M. APPLIANCE REPAIR in Fredericksburg, Texas

Paul Cessna said he didn't receive a warranty shipment for our refrigerator that the manufacturer and UPS both shipped and confirmed receipt to his business. After multiple delays on his part to return our calls, and claimed emergencies, said he made a claim for the lost package. BUT according to UPS or manufacturer this DIDNT HAPPEN. We have been unable to use the refrigerator for 6 months. Finally, when we realized he was lying to us and never returning our calls, we called UPS ourselves, and are past the timeframe to place a claim, and now have to buy a new refrigerator instead of repairing our warrantied one. Beware.

I had Paul fix our oven a few months ago. He was responsive at first and helped us out of a jam. We then had him clean our dryers and asked him to replace the rubber seals around the washing machines. He charged us 240 in advance for the seals and never delivered. Every time we asked him about it he said his vendor sent him the wrong ones. This went on for 2 months. We then asked him to refund us the money he charged us in advance. We have been trying to get a refund for over a month now. He has told us that the check got returned and he had to put a stop payment on it. Why would you need to put a stop payment on it if it was returned to you? He then said we would have it by last Friday. We are still waiting and he is not responding to any texts. He lives a couple blocks away and I'm sure drives right by our establishment several times a day. I wish he was reputable because good appliance repair people are hard to find in Fredericksburg. Very disappointed. Does not follow through and doesn't appear to be truthful either.