Appliance Repair by Robles Appliance Service in El Paso, Texas

BEWARE!!! I called for service. They told me 55 service call and if repairs done with them, 55 would get applied towards repairs. I agreed. Guy gets here and tells me it's the compressor. I ask how much for repairs so we could go ahead and fix it. He tells me price but then says that they no longer employ the guy that fixes compressors. So I pointed out that basically my 55 went to waste as now I have to get another company to come out here and fix it. He said yes. Never again will I call them.

HORRIBLE HORRIBLE EXPERIENCE. Not only has my ice maker gone out 3 times, they refuse to except that the part was never fixed to begin with. The first time I paid for the labor and the part to be completely replaced. The technician never actually diagnosed the problem, just expected me to pay for a whole new ice maker the fridge is less than a year old. The second time he came out -less than 2 months later- he literally just opened the fridge and said it was fine. He said unless I wanted to pay for another ice maker, that I should just deal with it. It's out again for a 3rd time. I called and the “manager” basically screamed at me, demanding money for them to even come out and look at it. She cut me off numerous times and essentially could care less that my ice maker breaks every 6 - 8 months. Verbatim said “you can shove it and go find someone else then” and then hung up on me.

very knowledgeable - answered questions - very polite - repaired my appliance same day...