Appliance Repair by 1-800-PLUMBER of The Texas Panhandle in Amarillo, Texas

BAD! Andrew came out on Monday, May 29, 2017, and advised us of what we were facing. He immediately jumped in and stated that he would need to replace the gas line from the house to the meter. He was aware that my husband was working on our sprinkler system as we showed him where the problem started. He gave us an amount and told us that he could have our gas back on by Tuesday afternoon. We hired them. Andrew informed me that they would be here by morning, and didn't show up until after lunch. I informed him immediately that we had a death in our family, and I needed to leave out of town no later than 4:00 p.m. for a memorial. He said they will try. The time went on and I asked him if he would be done, so that I could go to the memorial. He abruptly stated, " I can stop right now and come back next week! But you will have no gas until I return." Not only did he not show up when he said he would, but now I had to choose between family or having hot water and a stove to cook our meals on! Needless to say, he was not done until after 5:00 p.m. and I missed the memorial! Andrew was very slow at getting things done. Almost as if he was "riding the clock." As the day progressed, they found a gas leak above our furnace in the attic. He advised us that the cost of the repair would be 414 + the 1750.00 for the gas line replacement and a 442 charge for the search in the attic, plus charges for any other leaks. He told me that if they repair the leak above the furnace and his equipment still showed a drop in pressure that he would then have to tear into our walls. He mentioned how costly that would quickly become. He also stated that the repair in the attic would take 3-4 hours to do. Then he advised my husband the alternative, 2200.00 + the 1750.00 charge for a whopping 3950.00. He pushed us into a corner and made us feel as if we had absolutely no choice, but to pay the near 4,000.00. I finally told Andrew that we needed time to think about which route we wanted to take and would reach out to him first thing the next morning. He then handed me his electronic pad requesting me to sign an authorization form. I asked him what it was for and he stated it was to authorize him to re-plumb the whole house "in-case" that was the route we would go. I advised him that I was not going to sign something until the work was done, or until I decided that was what I would do. Then he said that he needed to collect at least half of the total 4k. I advised him once again, that I would pay for the work he did, which was trench out the yard and put in a new gas line. Andrew said we would take a gamble if he repaired the leak above the furnace and find out that there was still a leak somewhere else. My husband and I felt extremely pressured to re-plumb the entire house. After Andrew left, my husband inspected the work and found that he placed the gas line in the middle of the area where my husband needed to repair our sprinkler system! Andrew advised us that he cut through 4 of our sprinkler lines! He also informed us that either we could fix them ourselves to "save money" or he could fix it for another fee! Other companies said "if they break it, they fix it!" We also found that we lost our cable signal to our T.V.'s when the tech went into the attic! Once again, another expense out of our pockets! Fortunately we were directed to another reputable plumber, who came out immediately and gave us a much more REASONABLE PRICE to repair the leak in the attic! 285 vs. 414.00! They promptly came out the next day Thursday by 9:00 a.m. and repaired the leak in 20 minutes not 3-4 hours as Andrew quoted and corrected the problem! I am glad we didn't pay another 2,200 as Andrew pressured us to do! We had to get Andrew to come back out Friday to move the gas line he put in the wrong spot. He simply "pushed" the gas line over. He left the cover off and the wires were exposed! And after a few minutes after he left the gas line returned to same place again! This has been the worst experience with 1-800-Plumber!

Joey and Moses came out to replace a waterline and were AWESOME!!! They answered my questions, where patient, friendly respectful and VERY professional! This my 2nd time using 1800 plumber and both visits were great! I look forward to continue using them!