Appliance Repair by Sears Appliance Repair in Alvin, Texas

The repairman was thorough in checking out our machine and seemed quite knowledgeable.

Technician was promptly on time, assessed the refrigerator and found the issue as to why it was not cooling properly. he ordered the needed parts and said he would be back in a week to install parts. If parts arrived early, to call the company and he would be out. when parts came in, it was a different technician. This second technician went above and beyond to take care of our issue. He was early, very profesional, yet personable, and repaired the issue in a swift manner. during the repair, he noted two of the water lines broken The broken lines were very easy to discover and first technician missed them. He immediately ordered the parts needed, explained in detail the problem with the water lines, and said to call him as soon as the parts arrived at our home. the second technician came out again for this next trip to the house. after he installed basically a new water system in the refrigerator, he noted a broken shelf and 3 others that needed fronts replaced. he ordered those parts, explain to me how they fit, and that they would arrive in a fews days. the broken shelf arrived, but the other shelf fronts never came in. I will be calling Sears to find out where these other parts are, as I had forgotten until receiving the email asking for a review.

Exemplary job & excellent, hard worker...