Appliance Repair by West Texas Appliance Parts & Service in Abilene, Texas

Thanks for calling to let me know my 20 minute part was in, but that noone can come out to fix my fridge until a WEEK AND A HALF after Thanksgiving. But I am so thrilled that your staff get to enjoy their time off with their food and families. Businesses just don't care about compassion and empathy anymore. Such a selfish thing to do.

West Texas Appliance is the worst appliance warranty repair company. The technicians are dishonest. They lie to the customers. When you contact the office the staff is rude and repeatedly hang up on you. They are getting paid by the warranty company and not following through with the needed repair. I DO NOT recommend using this company for any appliance repairs.

DO NOT USE THIS COMPANY. We have had a broken dishwasher for over 3 weeks. It took a week for the service man to come diagnose, about a week or more for parts to arrive and even longer than that to come install. Installation date finally comes bumbling around & said he got the parts mixed up and had the wrong part. Fast forward 12 hours, I see a puddle on the floor & thought a drink may have been spilled. 12 hours later, I come home to a FLOOD. Incompetent enough to not screw something back on tightly AND dishwasher still not fixed. Utter joke.