Appliance Repair by Sears Appliance Repair in Murfreesboro, Tennessee

I talked to the repairman on the phone as I was not here. My wife put him on the phone and he told me the part for my dishwasher would cost over 400 but if I took the home warranty it would cover it plus the service call would be 50 off. Naturally I said yes and he collected the first month which was over 40. When I got home I found out he did something minor like pushing a reset button. Also the warranty didn't kick in for 30 days. I feel like I was misled a little.

Have used Sears twice now to repair my Kenmore appliances and they have done a great job both times. This is not an indictment of Kenmore because the repairs were made on 10 year old machines that seem to run constantly. I will use Sears again in the future

I have been a loyal customer of Sears for as long as I can remember. I have purchased numerous car tires & batteries, appliances, clothing, boots, etc. over the years. Five years ago I purchased a Kenmore Hot Water Heater. I still have the receipt and warranty. When I called the number in my manual the customer service representative was rude and insisted that I was not covered under my warranty. I reached out to Sears and their service department called back and confirmed that only the parts were covered. I had no hot water and scheduled the first available opening which was 3 days later. The technician was supposed to be here between 8am - 12pm. He called at 11:30 and said he would be here by 12pm. He arrived after 12pm. The problem was minor and the technician diagnosed what was wrong in less than 10 minutes. The lower thermostat was burned out. It was a small part easily removed with 2 screws and he replaced it immediately. There was no moving of items or special tools needed and the water heater was in our clean organized garage and easily accessible. He handed me the bill which clearly states that the part I needed was 23.00 which I was not charged for. There was a service call charge of 99.00 which I was told was applied to the bill since they did the repair. With the free part and the 99 being applied, the 20 minute service call that the technician arrived late to cost us 249.00. When I purchased this Kenmore Water Heater from a Sears store in our local mall 5 years ago it cost me 299.00 and Sears charged me 229.00 to install the water heater. I have complained to every Sears organization and person I could find about this outrageous and unfair price. I have emailed, tweeted and faxed my complaint. I finally received a call from the service department manager who told meexact words, "the prices are what the prices are". This is definitely not what I call good customer service. Two days later a get an email solicitation from Sears offer a 10 discount on future appliance purchases. Talk about a slap in the face. They can't discount their service price and they want me to buy more from them??? I am canceling my credit card and will never do business with Sears again. Definitely not the Sears I remember. So disappointed. Please reconsider calling someone else for your service needs. We struggle to make ends meet and I could have called a local repairman and avoided this high cost. Sears cannot even validate the charges and simply states that the prices are what the prices are. I have been a homeowner for a very long time and have never felt so unfairly overcharged. Prices are high for everything but 20 minutes to do a simple repair to replace a 23 part is unbelievable. Shame on Sears.

I talked to the repairman on the phone as I was not here. My wife put him on the phone and he told me the part for my dishwasher would cost over 400 but if I took the home warranty it would cover it plus the service call would be 50 off. Naturally I said yes and he collected the first month which was over 40. When I got home I found out he did something minor like pushing a reset button. Also the warranty didn't kick in for 30 days. I feel like I was misled a little.

Have used Sears twice now to repair my Kenmore appliances and they have done a great job both times. This is not an indictment of Kenmore because the repairs were made on 10 year old machines that seem to run constantly. I will use Sears again in the future

I have been a loyal customer of Sears for as long as I can remember. I have purchased numerous car tires & batteries, appliances, clothing, boots, etc. over the years. Five years ago I purchased a Kenmore Hot Water Heater. I still have the receipt and warranty. When I called the number in my manual the customer service representative was rude and insisted that I was not covered under my warranty. I reached out to Sears and their service department called back and confirmed that only the parts were covered. I had no hot water and scheduled the first available opening which was 3 days later. The technician was supposed to be here between 8am - 12pm. He called at 11:30 and said he would be here by 12pm. He arrived after 12pm. The problem was minor and the technician diagnosed what was wrong in less than 10 minutes. The lower thermostat was burned out. It was a small part easily removed with 2 screws and he replaced it immediately. There was no moving of items or special tools needed and the water heater was in our clean organized garage and easily accessible. He handed me the bill which clearly states that the part I needed was 23.00 which I was not charged for. There was a service call charge of 99.00 which I was told was applied to the bill since they did the repair. With the free part and the 99 being applied, the 20 minute service call that the technician arrived late to cost us 249.00. When I purchased this Kenmore Water Heater from a Sears store in our local mall 5 years ago it cost me 299.00 and Sears charged me 229.00 to install the water heater. I have complained to every Sears organization and person I could find about this outrageous and unfair price. I have emailed, tweeted and faxed my complaint. I finally received a call from the service department manager who told meexact words, "the prices are what the prices are". This is definitely not what I call good customer service. Two days later a get an email solicitation from Sears offer a 10 discount on future appliance purchases. Talk about a slap in the face. They can't discount their service price and they want me to buy more from them??? I am canceling my credit card and will never do business with Sears again. Definitely not the Sears I remember. So disappointed. Please reconsider calling someone else for your service needs. We struggle to make ends meet and I could have called a local repairman and avoided this high cost. Sears cannot even validate the charges and simply states that the prices are what the prices are. I have been a homeowner for a very long time and have never felt so unfairly overcharged. Prices are high for everything but 20 minutes to do a simple repair to replace a 23 part is unbelievable. Shame on Sears.