Appliance Repair by AAA Plus Septic Pump & Repair in Hartsville, Tennessee

We Made and appointment a day in advance and they would text when they were on the way. I took off work to be home when they arrived to service our tank. Received a text at 7am saying they were on the way. They had to go pickup up tools in another town first then would be headed to our place. 10:15 rolls around and they still had not arrived. Called them and We were then told they would be here at 3. After they still hadn't shown at 3:15 we made another phone call and were then told that they'd been busy all day helping the mayor and would not be able to make it out til the next morning. They never bothered to let us know that they were busy and not actually on the way. A simple phone call as early as possible would have allowed us to call someone else who may have been able to come out and take care of our issue. Instead we're left another night without being able to run water and I missed out on a days pay. He was more worried about his image and not making a bad name for himself with the mayor than his business with his customers. Understand things come up, you get busy doing other jobs, etc. but your customers are obligations and I'm sure the mayor would understand you have a business to run. Needless to say we are having a different company take care of our needs and receive our money.

Brad Ashford was very polite and prompt. Very satisfied with his work and price. Highly recommend to friends and family.

Met owner at Wilson Co Home and Garden Show last month. I had beeen looking for a company to check my septic tank and a house I was purchasing. He advised it would be 325. I relayed his information with my realtor to set up an inspection appointment. When realtor called him that same day, owner advised that the cost would be 375. Why did the price go up?! Owner agreed to do it for 325 since that is what he had originally told me but there would be a 4 charge for using a card, so 13 fee. I agreed with this and was told my total was 338 and gave him my card info. Next thing I know my card was charged 371.80. As soon as I saw this I asked him why he had not told me that amount when he gave me my total. He apologized and offered to send a refund. Well that was a month ago and I have yet to receive a refund. I have tried to give him time to make it right, but clearly that is not happening. I do not trust him and will not recommend him to my friends and family in the future. Sorry for the rant, but just wanted to warn others of the shadiness.