Appliance Repair by Kevin Grace’s Authorized Appliance Repair in Franklin, Tennessee

Kevin is wonderful. He has repaired our appliances for years. He is punctual, professional, and reasonably priced. I highly recommend Kevin Grace for all of your appliance needs. He has 30 years of experience and you'll be up and running in a few minutes. He will more than likely have the part you need on his truck which saves you time. Schedule an appointment, you won't be disappointed! I only give 5 star reviews to reputable businesses. Over the years, Mr. Grace has never taken advantage of me or my daughter's appliances at her house. Negative reviews are not always credible. He is not a scammer, nor has he ever taken advantage of me.

This guy is a scam artist. Do not call him. He charged 89.95 for a service charge without fixing anything. We didn't even call him to repair this. We called a number that we thought was a sears repair number. Apparently he pays google so that the call directs to him. I'm not even sure if he did anything other then have a quick look at it only to tell me it would be a 500 piece that was not in stock. This is a scam.

Worst experience we've ever had with a repair company. Oh, they fixed our refrigerator alright, and did it in a timely manor, BUT, they lie like a cheap rug. When our 4 year old refrigerator stopped freezing, we had had a favorable experience with, what we thought was this same company, many years ago so we had no problem calling them. Jim, their tech, arrived a few hours later and immediately said the problem was a bad compressor. We're old people and my heart sank. i knew this was going to be expensive. When he quoted us 1100, I almost fainted. I explained the unit was only 4 years old and should be under warranty. He said no, it only had 1year. I asked even the compressor? He said yes, 1 year. We have to have a refrigerator so we dipped into our meager security savings and agreed. He demanded a 500 deposit, which we gave him. He did return this morning and repaired the unit, but got very defensive when I told him we had checked with LG and the compressor has a 10 year warranty. He told me he didn't work for LG and didn't know what they did. He sure seemed sure of himself when he told us it carried a 1 year warranty only. I told him if he didn't know, he should have explained that when asked about the warranty instead of lying about it. The compressor he installed cost 500. At least that's what he charged us for it. Then 600 for labor. He was here a little over a hour, and some of that was spent in his air conditioned truck. Good grief, 600 a hour? I bet that's more than our congressmen get. As soon as he left I called the owner of the company, Kevin Grace, and explained what had happened. He fully supports his man. Bottom line is, like so many others have reported, this company is a scam. They lie and way overcharge for their Service.