Appliance Repair by Sears Hometown Store in Crossville, Tennessee

It was very difficult getting assistance to evaluate an elliptical machine. The first salesperson asked if I had any questions, only to stumble through a lot of misinformation including telling me they didn't have any in stock and it would have to be ordered. I then asked if it could be plugged in so the unit could be turned on to evaluate the features. He told me they don't have any way of plugging them in because there isn't any power near them. The manager then got involved and started our conversation with the same excuse. I suggested using an extension cord and the manager said that they usually don't connect them because people would try them and purchase online. Long story short, they don't understand the basics of good customer service or best business practices. I ended up purchasing the unit and suddenly they were much nicer. Oh, did I mention the manager said they had one in stock? I don't think any aspect of Sears will survive. I could have purchased the same item on Amazon for the same price with no hassles assuming there were no problems with delivery or product conditions. If good customer service isn't going to be provided, what incentives are there for shopping in any brick and mortar stores? It's sad when the customer has to help the store make a sale.

Sears is the only place I go to get my tools and appliances. Everyone there is always so helpful and friendly! They have great prices too.

I'm sorry to see Sears struggling to stay open. I've trusted Sears for shoes and clothing, appliances and tools for decades. Their clothes are a little pricey, but there are bargains if you look for them. We bought a great vacuum cleaner from a Sears store a couple years ago. Our local store only sells tools, appliances and some tv's.