Appliance Repair by Sears Appliance Repair in Chattanooga, Tennessee

Do not recommend! Our home warranty sent “Sears” our which was “A&E” the first visit und order to fix our dishwasher. After 2 weeks the part came in & dishwasher was fixed and worked flawlessly since. I have a 75 deductible from my warranty group that I pay to them directly for any repairs. Sears sent me a bill for 75 on behalf of the home warranty group. I called the warranty group & they told us to ignore it since I paid them directly. Sears sent my bill 3 months later to a debt claims service. After sending receipt after receipt to the debt service, they closed the claim out. Literally the next day I got a call from another debt claim group on behalf of A&E 3rd party contractor of Sears for 75 on behalf of the same claim. To make a long story short this reached the admin of my Home warranty Group first American home warranty and a formal complaint was filed against Sears. My dishwasher is fixed, but their games are ridiculous. I had a copy of my original receipts & emailed them to Sears and they refused to accept them. Absolutely no costumer service & will continually give you different numbers to call for disputes. I started writing them all down & theres 6 Sears billing numbers & 2 A&E numbers.

Great place to get name brand stuff for an amazing price

Worst experience. Technician came to repair our microwave. He ordered part and then didn't come. They didn't bother to inform me or my insurance company that this part is not available and we are not going to complete service. They uninstalled microwave and put it on the floor but never came to put it back. Also sending me unnecessary invoice of 75 which I already paid to my insurance company and I did confirm with technician when he arrived. Very irresponsible. Would not recommend.

Technicians were personable and took the time to explain what they were doing and why. They called to let me know when they would arrive and they were punctual. They cleaned up the wrappings from the parts they used and. even swept the floor!

I wish i knew the name of the two repairmen because they were awesome. They were so hilarious and nice. They showed up on time and dealt with my washer that is in the hardest location to get to. They were SO AWESOME.

Sears contacted us by phone each time the technician was scheduled to come. The technician who repaired our range gave excellent service! He called before he arrived, arrived when he said he would, and kept us informed about the steps that needed to be taken. It's refreshing when professional is shown! Very pleased with our experience?